Here at Virtually we offer several ways to consult with a medical professional. You can choose the option that works best for you and your needs.
Choosing the right medical professional for you is made easy through the Virtually platform.
CQC (Registration awaited)
GMC Registered Doctors
Virtually provides cost-free advice on which medical specialist is the most appropriate for your health concern or condition.
Pay as you go
a. An online message to a GP and a reply £19.99. This is appropriate for a simple medical question that you would like a GP to answer.
b. 15 minute GP virtual consultation £45. This is our usual appointment length and is appropriate for most occasions when you come and see a GP for an opinion. Your consultation with a private GP and, if necessary, a referral to specialists will be included. The cost of investigations such as blood tests, X-rays, MRI scans, ultrasound scans are not included in the consultation fee. Any other extra costs in addition to the consultation cost will be made clear prior to incurring these costs so you have a choice.
c. 30 minute GP virtual consultation £90. This lomger consultation is appropriate if you would like to explore lifestyle choices or a complex medical conditions .
d. 30 minute GP Face to Face consultation £110.
e. 60 minute GP Face to Face consultation £180. This longer consultation is for when you more time with the doctor such as a medical report for insurance, driving, or visa applications or to discuss numerous health concerns or a complex medical condition.
GP annual plan
Our annual plan costs £28 per month and provides up to four 15 minute GP consultations of any type.
Please email email@example.com for more information and an application form.
My Personal Doctor plan
This is a high quality personalised service which gives you immediate access to your personal doctor (GP) at any time of the day or night.
Your personal doctor will talk to you on the phone or video consultations or see you at thier consulting room or visit you at your home. Where, how and when you see your personal doctor will be your choice.
You may consult your personal doctor for an unlimited number of times in any one year and the there is no maximum length of consultation. If, for example, you would like a 90 minute in-person discussion in the comfort of your home your personal doctor will be pleased to provide this without any additional fees.
Virtually will support you in matching you to a doctor (for age, gender, ethnicity, personality and values) from our list of doctors who you feel is right for you and will understand you as a person and be a health mentor as well as a doctor to you.
The cost of this plan is £128 a month. For more information please email firstname.lastname@example.org.
Pay as you go
Each consultant charges a different amount which is quoted in their professional profile.
Specialists only annual plan
This plan costs £47 a month and covers you for up to 3 consultations a year with a medical specialist. You will not need to be referred by your GP.
Please email email@example.com for more information.
Pay as you go
A 30 minute consultation with an associated health professional such as a physiotherapist or counseller is £65. Our highly qualified private associated health professionals provide expert opinion, diagnosis and treatment for a wide range of conditions appropriate for thier speciality.
GP and AHP annual plan
For £37 a month up to six GP or AHP consultations of any duration.
This plan costs £78 a month and covers all your care GP, specialist and allied health professionals.
It includes up to six consultations with a GP or allied health professional and two consultations with a specialist in any one year.
Please email firstname.lastname@example.org for more information.
I have recently been through major heart surgery and am still in recovery at home. Having this service available to me at this scary time with Corona virus has been an absolute god send. The specialist who saw me online was caring, understanding, and really put my mind at rest.
Is Virtually expensive to use?
For instant access to high quality, regulated healthcare the costs of the service are very reasonable. Our service is linked to healthcare insurance providers and your medical care from Virtually maybe covered by your health insurance. Interest free payment plans are also available.
Do my NHS records get transferred to Virtually?
No. However, to provide Virtually clinicians as much information as possible to provide you with the best care possible, we would ask you to allow us to have temporary electronic access to your medical records. We will give you simple instructions on how to give our clinicians access if needed.
Is Virtually right for me?
Virtually is a great service for anyone who doesn’t currently have a GP or who struggles to get an appointment with their existing NHS GP. The app is built for people of all ages and backgrounds. If you like the idea of speaking to a clinician online from the comfort of your own home or workplace then use Virtually. We have online appointments available Monday to Sunday. You won’t be giving up the ability to see your own GP. Any virtually consultation will be forwarded to your NHS GP.
Can I choose whether I speak with a male or female clinician?
Yes. Not only can you choose whether your clinician is male or female, but you can also choose the specific person you wish to speak with. We’ll display a list of the available clinicians, and you can choose the doctor or nurse you want to speak to. That means if they are available you can speak to the same clinician every time.
Is the service secure?
All of the personal or sensitive information we hold about you is protected by encryption and held in secure UK-based data centres. We ask you to not share the password to your Virtually account with anyone to ensure the security of your account.
How does it work when things can’t be done digitally?
Sometimes we may need to see you in person. For example, for vaccinations, smear tests or to carry out an appropriate physical examination. If we need to see you in person, we’ll ask you to book an in-person appointment by calling or emailing our patient support team.
Can you refer me to a hospital near me?
If you need to be seen at a hospital our doctors will refer you to any NHS or private hospital in England of your choice (although most patients choose a hospital near their home or workplace).
Do I have to switch from my current GP?
No. Virtually is not an NHS service. We will liaise with your current GP (with your permission) to ensure your NHS medical records are kept up to date.
Where is your clinic?
If you do need to see a doctor in person, Virtually’s Patient Support Team will arrange a consultation at the closest clinic to your location.
How long are the appointments?
Virtually appointments are at least 15 minutes or 30 minutes long allowing enough time for the clinician to address the nature of your condition or symptoms and explain thier findings and treatment plan for you.
How soon can I get an appointment?
We have clinicians available within an hour for digital appointments. In-person appointments may be a slightly longer wait.
How do prescriptions work?
A private prescription will be sent to you online, within one hour of your consultation.
Who are the clinicians?
Our team of clinicians are made of GPs, Pharmacists, Physicians Assistants and Nurses, all of whom are registered with the appropriate UK regulator. All our clinicians are UK based with some working remotely.
Can I see you face to face?
For some conditions we may request to see you in person at our clinic. You are always welcome to book a face-to-face appointment with our team if you wish, however you may have to wait slightly longer for in-person appointments than you do for digital appointments.
You will be able to request assistance for administrative matters to do with your health care through the in-platform HelpDesk on your Virtually dashboard. This includes assistance with arranging tests, receiving copies of test reports, help with arranging appointments or obtaining medication prescribed by a Virtually doctor. Each request raises a ticket number which you can use to track the progress of your request.
Virtually ensures you see an experienced clinician by doing the following checks before a clinican joins Virtually.
We review patient comments
Virtually’s clinican network team trawl through patient reviews of our clincians on public websites to build up a picture of the quality of the consultant or hospital.
We use hospitals with a "Good" or "Outstanding" CQC rating.
Hospitals and other health providers in England are inspected by the Care Quality Commission (CQC), or the equivalent health regulator in Scotland, Wales or Northern Ireland.
CQC reports are publicly available which we review to ensure we are referring you to a good hospital which provides safe, high quality care.
We check consultants and GPs are registered with the General Medical Council (GMC).
We have contacted the relevant professional regulator of every clinician we use to check that the clinician is in good standing with the regulator.
The General Medical Council regulates doctors practicing in the UK.
In addition to GMC registration many Virtually specialists will also be a member of their appropriate professional organisation or association. For example, surgeons will be members of the Royal College of Surgeons.
We have interviewed our GPs and consultant specialists.
Virtually has talked to every GP or consultant specialist about their experience and suitability to treat the conditions they specialise in.
We asked what their success rate is for the procedures they carry out and how this compares to the national average.
We even ask to see any recommendations from previous patients, or if they have any complaints on file.
We liaise with private medical insurance companies
We talk to health insurers to check thier experience of working with the consultants we use.
We check the consultant's clinical outcomes and results.
From a variety of sources Virtually has checked how the outcomes of a specialist compares with thier peers.
We ask Virtually clinicans to regularly audit thier clinical practice, learn lessons, and improve the quality of thier work where they can.