We specialise in providing complementary digital health products and clinical services that work together to enable transformation of healthcare.
Our story began over 40 years ago, when a group of doctors and nurses formed a partnership to deliver care to NHS patients through local contracts.
In 2011, our clinicians began to recognise the beneficial impacts that digital could have on patient care. We saw an opportunity to dramatically improve the patient experience and make better use of public and private resources through digital transformation of healthcare.
We created our first web application in 2015 which was a peer-support and networking site. Since then, we have built an experienced team of software and integration professionals and a range of other digital disciplines.
We offer a range of digital solutions for general practice, community services, secondary care and urgent care.
All of our solutions are listed on the NHS Digital Catalogue. Each one has been tested to the Catalogue Authority’s Capabilities and Standards framework.
We support GP practices, primary care networks, and NHS commissioners who struggle to recruit clinicans locally with digital clinical capacity from parts of the UK that have capacity to spare.
These services enable the healthcare provider to move to a digital front-of-house model delivered by Virtually which supports patients with:
Virtually offers video, telephone and in-person consultations to private patients in the UK and round the world.
All Virtually clinicians are registered with a UK health professions regulator. For example, all our doctors are registered with the UK General Medical Council.
TotalCare is a flexible and customisable health solution for your employees which covers the following elements.
Patients are supported on the phone and through Virtually’s in-platform HelpDesk which enables a patient to raise a ticketed support request or book a support call-back from Virtually’s patient support team.
Virtually can support a healthcare provider by carrying out your front-of-house and patient support functions.
Our patient surveys tell us that patients want the following aspects of care to be improved.
Clinicians tell us that they want the following aspects of thier working lives to improve.
Virtually wants to change the relationship between patient and clinician to enable patients to take greater control and responsibility for thier healthcare so that they can take better care of their health.
We want to do this by:
Our aspiration is to create a national pool of clinicians which will serve as a “national grid” of digital clinical provision for parts of the country that find it difficult to recruit clinicians to tap into when needed.
We want to move clinical capacity from over-serviced to under-provisioned areas.
Digital transformation of health care has the potential to drive efficiencies and effectiveness.
Virtually wants to harness this potential by working closely with innovative clinicians and experienced software engineers in the design and deployment of our solutions.
Virtually wants to create health solutions that address the current and future health challenges of the UK population.
Our population health observatory which tracks the health of a defined population and enables clinicians to reach out to patients in greatest need, make clinical or social interventions, and monitor outcomes is an example of our solutions for population health.
Virtually clinicians and managers recognise that demographic change and the challenges of recruiting health care workers mean a diagnosis and treatment model of health care is no longer sustainable or affordable.
Our Personal health organiser which enables patients to track thier health and share this data with clinicians, our digital care planning product which supports patients to set goals, aims and targets to improve their health and lifestyle working with clinicians, and our health coaching programme all work as one to greatly enhance illness prevention capability.
Virtually combines the public service values of the NHS with the innovation and energy of a private sector software house.
Our product development and design are led by clinicians who work in the NHS and private healthcare. This means our digital products and services meet the needs of clinicians who are aiming to deliver high-quality patient care.
Our patient participation groups are closely involved in the design and testing of user flows and interfaces.
NHS Digital’s Buying Catalogue
Health Service Systems Framework
NHS England’s DFOCVC
G-Cloud 12 Framework
Business Information Standards Framework
Digital and Outcomes 4
Data Security and Protection Toolkit (DSPT)