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Accessibility statement for Virtually Healthcare website

This accessibility statement applies to the patient-facing pages of: https://app.virtually.healthcare

This website is run by Virtually Health Systems Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Read and use most of the website while zoomed in up to 400%
  • Navigate the website while using screen magnification software
  • Use most of the website with a keyboard

There are many options for you to customise your web browser and device that could help you to navigate this and other websites more easily. If you have a disability, AbilityNet has helpful advice on how to make your device easier to use.

How accessible this website is

A recent audit by industry leading firm, Nomensa, revealed that parts of this website were not accessible. For example:

  • Some buttons did not work with a keyboard, including the mobile menu.
  • Some touch targets were too small.
  • Some form fields were not labelled in the code for screen readers.
  • Some controls did not communicate their state to screen readers.
  • Screen readers were not always informed about status or content changes.
  • Some card links contained too much information, leading to confusing link labels.
  • Some images were missing or had inaccurate alternative descriptions.

Following this audit, a remedial action plan was produced with the result that the site is now fully compliant with WCAG 2.2AA guidelines.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us by raising a support ticket on HelpDesk on your patient dashboard and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need

We’ll consider your request and get back to you within 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us by raising a support ticket on HelpDesk on your patient dashboard to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Virtually Health Systems Ltd is committed to making its website accessible, in accordance with the [Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 29th October 2024.

It was last reviewed on 8th December 2025.

This website was last tested on 23 September 2024. The test was carried out by Nomensa who performed an expert evaluation of 25 pages and 1 PDF against all level A and AA success criteria of WCAG 2.2. Content was selected to make sure a good representation of different pages, templates and components were tested as well as key content.

Deficiencies identified in the audit were addressed during October 2024.

You can read the full accessibility test report on request.